Delivery and Returns

Delivery Policy

Our delivery and returns policies ensure a smooth and transparent process for our customers. We aim to dispatch orders promptly, with clear information about shipping methods and times. For any issues or returns, we offer a straightforward process to ensure your satisfaction.

  • Order Dispatch:

    • Orders will be dispatched within 2 working days.
    • If a shipping upgrade has been selected, dispatch times may vary.
  • Shipping Method:

    • Standard shipping: Royal Mail 2nd Class Post.
    • Shipping upgrade: Selected method as per upgrade option.
    • Personalised orders: Made to order. Processing times are stated on the product page.
  • International Orders:

    • Shipped using standard airmail.
    • Delivery times depend on the destination country's postal service.
    • Please contact us for delivery estimates.
    • Delivery times for international orders cannot be guaranteed.

Returns Policy

  • Returns:

    • Accepted within 7 days of delivery.
    • Please contact us at admin@olganna.co.uk to arrange a return.
  • Refunds:

    • Provided upon receipt of the returned product.