Delivery and Returns

Olganna Delivery Policy

Our delivery and returns policies ensure a smooth and transparent process for our customers. We aim to dispatch orders promptly, with clear information about shipping methods and times. For any issues or returns, we offer a straightforward process to ensure your satisfaction.

• Order Dispatch:

  • Orders will be dispatched within 2 working days.
  • If a shipping upgrade has been selected, dispatch times may vary.

• Shipping Method:

  • Standard shipping: Royal Mail 2nd Class Post.
  • Shipping upgrade: Selected method as per upgrade option.
  • Personalised orders: Made to order. Processing times are stated on the product page.

• International Orders:

  • Shipped using standard airmail.
  • Delivery times depend on the destination country's postal service.
  • Please contact us for delivery estimates.
  • Delivery times for international orders cannot be guaranteed.

Returns Policy

• Returns:

  • Accepted within 7 days of delivery.
  • Please contact us at admin@olganna.co.uk to arrange a return.

• Refunds:

  • Provided upon receipt of the returned product.

Last Updated Oct 2024