Olganna - Gifts of British Design.
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FAQ's

If you cannot find the answer you are looking for please ask using the form below and I will get back to you.

 

How long will shipping take?

Depends where in the world you are but as a guide please see below. (This is NO GUARANTEE). I ask customers to tell me when their purchase has arrived so I can keep up to date with real time delivery times.

So currently I am getting reports of -

UK - Usually 3 working days, often less. Depends on Royal Mail. If you need it quickly - let me know, next day upgrades are available.

USA - Up to 4 weeks but from experience I would say 10-14 days. This can be slightly longer at holiday times but generally it's been 10 days. If you need it quicker tracked services take a little less time so you can upgrade if you need.

Canada - Up to 4 weeks but I've had a 5 day delivery to Canada so perhaps allow 2 weeks and hope to be surprised! As always, a shipping upgrade can be arranged and only costs a few dollars more.

Australia - Official line is up to 6 weeks!! That's a bit longer than reports I am getting, usually 14 days so far. Tracked services are taking 7 days - please let me know if you require a shipping up grade. 

I obviously ship worldwide so this list is hardly comprehensive - if in doubt please just ask by contacting admin@olganna.com

Where do you get your fabulous patterns?

I design all my own patterns, they are developed to produce useful, gorgeous, functional, hard wearing quality products. They go through many rounds of tweaking and testing to ensure stability and long lasting products that you can trust.

Returns.

Faulty goods of course can be returned and may be subject to a full or partial refund dependent on the issue - Please contact me to discuss the problem and how to return goods. 

If you have changed your mind  - Please contact me to arrange return and refund. It will be subject to goods being returned in the same original condition, with tags and packaging attached. 

General.

You are buying handmade. Products are made in a home studio by a real person who does it all! If you have questions or queries, issues or concerns. You are not happy, have feedback or just need to tell me something. Then do. I'm here, I'm listening and I'm striving to please. The email address is admin@olganna.com and it's there to use. 

How can I keep up with Olganna news? 

I'm very social, my blog posts are on this website and I love interaction on Instagram and Facebook.

Click here for Instagram and follow me, comment and tag! Spread the word!

And here for facebook, again, comment like, tag and share with your besties!